3399 BDT – Privacy Policy
Your Data Is Safe With Us

1 What Information We Collect

3399 BDT collects two types of information from you – what you provide directly, and what is gathered automatically while you use the platform.

What you provide directly:

• Full name and date of birth – collected at the time of account creation.
• Mobile number and email address – collected for communication and verification purposes.
• Payment details – bKash, Nagad, Rocket, or bank account number.
• National ID or passport – required for KYC verification.
• Messages and complaint details submitted to support.

Automatically Collected Data:

• IP address and device type.
• Browser name and operating system.
• Session data – which pages you visited and for how long.
• Gaming history and transaction records.
• Browsing behavior from cookies and web beacons.

2 How Your Information Is Used

3399 BDT uses your information solely to improve platform services and meet legal obligations. Respecting your privacy is our highest priority.

3 Data Sharing & Third Parties

3399 BDT never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Provider: Used solely to process transactions with bKash, Nagad, Rocket, and bank partners.
• Game Providers: For operating gaming services with licensed providers of Live Casino and slots games.
• Law Enforcement: Where required by court order or legal obligation.
• Technology Service Provider: For server hosting and cybersecurity services – contracted partners only.

4 Cookies & Tracking Technologies

3399 BDT's website and app use cookies – small text files stored on your device that help improve your experience.

• Essential Cookies: Required to maintain your login session and ensure security – these cannot be disabled.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: To identify which pages are experiencing issues and to improve our services.
• Marketing Cookies: To show you personalized offers with your consent only.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

5 Data Retention Period

3399 BDT does not retain your data longer than necessary. How long information is kept depends on its type and applicable legal requirements:

• Account Information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Support Messages: 2 years after the issue is resolved.
• Analytics Data: Up to 2 years in anonymized form.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

6 Your Rights & Controls

Every member of 3399 BDT has the following rights over their own information:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that the use of certain data be restricted.
• Right to Data Portability: You can request a copy of your data in a structured format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You can withdraw your consent to marketing cookies and notifications at any time.

To exercise these rights, please contact our support team. We will respond within 30 business days.

7 Children's Privacy

3399 BDT is strictly prohibited for anyone under 18. We do not knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• Additional identity verification may be carried out if there is any suspicion.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.

8 Security Measures

3399 BDT has implemented multiple technical and organizational measures to protect your information:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: To prevent server attacks.
• Regular Security Audits: Tested by independent experts.
• Limited Access Policy: Only authorized personnel have access to specific data.
• Data Backup: Regular backups stored securely at an off-site location.

Please note that no method of transmission over the internet is 100% secure. Keep your account password strong and never share it with anyone.

9 Right to Amend Policy

3399 BDT reserves the right to update this Privacy Policy when necessary. If changes are made:

• The revised date will be indicated at the top of the page.
• For significant changes, a notification will be sent to your registered mobile number or email.
• Continued use of the platform after notice will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, please withdraw your funds before closing your account.

10 Contact

For any questions or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly.
• Support Hours: 7 days a week, 24 hours a day.

We typically respond within 24–48 hours. For urgent matters, contacting us via live chat will get you a faster resolution.