Gaming is for enjoyment, not addiction. 3399 BDT believes every player can play consciously, within their limits, and responsibly. Our tools and guidelines are here to support you every step of the way.
3399 BDT puts every player's well-being and safety first. These six tools help keep your gaming experience controlled and enjoyable.
Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be raised easily – this protects you from overspending.
Decide in advance how many hours you want to play. Once the time is up, the platform will automatically alert you and prompt you to take a break.
Need a short break? Suspend your account for anywhere between 24 hours and 30 days. No bets or deposits will be possible during this period.
If you need longer-term help, opt for full self-exclusion for a period of 6 months to 5 years. Your account cannot be reactivated during this time.
Set a limit on how much you can lose before your play is paused. This protects your balance and prevents impulsive decisions.
Parental controls and age verification are in place to fully prevent underage access. Family members may also submit a support request on behalf of a player.
Responsible play means keeping gaming purely as a form of entertainment – where you make conscious decisions, know your own limits, and protect yourself from financial and emotional harm.
At 3399 BDT, we believe a responsible player knows when to stop. Gaming should never be seen as a source of income – it's for entertainment, not a way to cope with stress. Responsible gaming means following three core principles:
3399 BDT's commitment: We don't just offer games – we build a safe environment where every player's well-being is our top priority.
Online gaming is growing fast in Bangladesh. But many people don't realize how excessive gaming can gradually affect other areas of their life. Gaming addiction is not a sign of weakness — it's a behavioral health condition that can affect anyone.
Research shows that uncontrolled gaming can negatively affect family relationships, financial stability, and mental health. That's why 3399 BDT actively works to build a culture of responsible play. Our goal is for you to enjoy gaming without ever letting it take over your life.
If you notice any of the signs below, don't wait — seek support or take a cooling-off period.
Urgent: If you identify with three or more of the signs above, activate self-exclusion now and seek professional support.
Ask yourself the questions below. Answer honestly – this is just for you.
In the past month, have you spent more time or money on gaming than you planned?
Has a family member or friend ever expressed concern about your gaming?
Have you placed bigger bets after a loss to try to win back what you lost?
Have you cut back on essential expenses (food, bills, rent) to fund your gaming?
Do you feel mentally uncomfortable or empty when you're not playing?
Result: If even one answer is "Yes", it's time to pay attention. Three or more "Yes" answers means you should seek support.
Log in to your account and go to "Responsible Gaming" settings to find the tools below. They can be activated at any time.
Set a daily/weekly/monthly limit. To increase it, you'll need to wait 7 days.
Set a daily limit on how many hours you play. You'll get an alert when your time is up.
Take a break from 1 day up to 4 weeks. Your account will resume automatically once the period ends.
Full exclusion for 6 months to 5 years. Once activated, it cannot be reversed.
The self-exclusion process at 3399 BDT is intentionally designed to take a little time, so decisions aren't made in the heat of the moment.
Log in to your 3399 BDT account and navigate to your profile settings.
Look for the "Responsible Gaming" option in your settings.
6 months, 1 year, 2 years, or 5 years – choose what works best for you.
An OTP will be sent to your registered mobile. Use it to confirm.
Withdraw your balance before self-exclusion takes effect. You will not be able to do so afterward.
Once self-exclusion is active, a confirmation message will be sent to your registered email.
Important: Once self-exclusion begins, it cannot be reversed before the selected period ends. The decision is final.
You're not alone. The 3399 BDT support team is always here for you. Reach out through any of the channels below.
Use the platform's live chat for 24/7 instant support.
[email protected] – Expect a reply within 24 hours.
Get confidential advice from a gaming addiction specialist.
If a family member is concerned, they are welcome to reach out to us directly.
Remember: Reaching out takes courage. All responsible gaming support at 3399 BDT is completely free and confidential.
Join 3399 BDT and enjoy gaming responsibly. Our tools keep you in control at all times.